Terms & Conditions

PERSONAL DATA

christianencouture.com is an electronic store displaying and selling online the brand's products. The site christianzencouture.com is simple and easy to use and designed to meet the specific needs of each user. To better serve you, it is important that you, our customer, to understand that we must provide specific information concerning the processing of your order, which are preserved by us.

This Privacy Statement describes the method of collecting data from our website and its use from us. This Privacy Statement refers only to personal data that you provide us with during your order on this website.

GENERALLY

The information provided voluntarily by users of the mentioned site, used by our company, so that its users have direct and substantial contact with the store, to provide them with answers to specific questions posed and finally to get served and have their orders executed. Information collected through the website is designed to measure the number of traffic, to determine customer requirements for more products and to facilitate transactions with our company. christianzencouture.com does not distribute to any other organization or partner who is not related to her, the e-mail addresses or any other information concerning to its users and customers.

GATHERING INFORMATION

christianzencouture.com designed the site so that users can visit without having to reveal their identity unless they wish so. Visitors are asked entering our website to provide us with personal data only if they want to order product(s), register in our website and / or send email to christianzencouture.com.

USE OF INFORMATION

christianzencouture.com collects two types of information about users: (1) information that user gives us when registering a customer and (2) information that user gives us to enforce the order of christianzencouture.com. At the completion of any order form on our website, you will be asked your name, address, email address, phone number, and credit card if you have choosed that type of payment method. Additionally you can request more specific information, such as dispatch - delivery of an order, billing information or details about the offer you have requested. christianzencouture.com is able to use the information you provide during the electronic submission form and to contact you regarding (i) the delivery of the order to your space, (ii) to confirm and identify the client any necessary case, (iii) new or alternative products offered by the company, (iv) special promotions company. You can choose whether or not to receive such communications from christianzencouture.com sending your request via e-mail.

ACCESS TO INFORMATION

Any enforcement order requires the collection of personal data, or delivery of your order. Use of credit card, for the charge of which is needed supporting data identifying the registered legal owner for the first and only time, is in any case ensured. Any supporting documentation certifies and states identity remains strictly confidential and only checked by the responsible officer of the department of christianzencouture.com. In no other case christianzencouture.com can share with others your personal information without your prior consent, unless required to do so through legal channels. Please note that under certain circumstances permitted or required by law or under court order to collect, christianzencouture.com can use and disclosure your personal data, which were collected online without the prior consent from you (for example in a case of judicial decision).

SECURITY OF TRANSACTIONS

christianzencouture.com committed to ensure the security and integrity of the data it collects about users of its website. christianzencouture.com has adopted procedures that protect personal data that users provide the website or provide any other means with. These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction.

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.1 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

PERIODIC CHANGES

christianzencouture.com continually expand, update and improve the site, and on such products and services, and will renew this policy. We recommend you read this procedure at regular intervals in order to be notified of any changes to the contents of this privacy policy. This policy will be amended from time to time without prior notice to users.

ACCEPTANCE OF PRIVACY PROCEDURES THAT christianzencouture.com APPLIES

If you use this site, it means that you agree and consent to this Privacy Statement communicated through it.

DELIVERY / SHIPPING

Product Delivery

Products purchased by Customer will be delivered to the customer’s address that he has already declared as his billing address. Customer will be delivered the retail receipt and delivery note of his order. 

Delivery within the Greek Territory

The christianzencouture.com will make deliveries of goods through Speedex for Express delivery and P.O. for Economy delivery.

Delivery delay

Delivery may be delayed:

  a) During periods of great commercial consumption

  b) Due to bad weather

  c) In case of force majeure

Delivery outside the Greek Territory

The customer bears the cost of products shipping and delivery anywhere outside Greece.

RETURN POLICY AND CHANGE APPLICABLE ONLY FOR THE EU COUNTRIES

ALL GOODS ARE THOROUGHLY QUALITY CHECKED AND MARKED BEFORE LEAVING OUR PREMISES DUE TO CUSTOMS REASONS THERE IS NOT A POSSIBILITY FOR RETURNS OF ANY KIND FROM COUNTRIES OUTSIDE THE EU

Cancellation of order prior to delivery (right of withdrawal before delivery)

1. The customer has the right to cancel his command that is to say to cancel the transaction of purchase before taking the purchased products only if the products have not been already delivered towards the customer's address. In this case, the client sends a statement to the cancellation by e-mail to returns@christianzencouture.com christianzencouture.com will accept cancellation and refund of the purchase price. 

Change the product after delivery

2. If the customer is not satisfied with the purchase made, has the right to request a change of purchased product. In this case, the customer can send e-mail to christianzencouture.com in the above mentioned email address, returns@christianzencouture.com, seeking to change the product with another product of his own choice.

3. Changes will not be accepted for products sold with a discount at the time of purchase.

Shipping Products back after delivery (right of withdrawal after delivery)

5. If the customer is not satisfied with the purchase made, a further right to return the buying product and to reclaim the fee paid as provided by the Greek legislation on consumer protection (the right to withdraw from the sale been made). In this case, the Customer sends an e-mail message to christianzencouture.com the email address noted above returns@christianzencouture.com, seeking return of the product and return of the price paid.

Deadline for changing or returning goods

6. For GR Returns

You may return an item within fifteen (15) days following its date of delivery. Five (5) days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. .  

For EU Returns

You may return an item within twenty (20) days following its date of delivery. Ten (10) days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. 

Status of returned products

7. Both the right to change and the right to return the product (right to withdraw from the sale) on the entire product is purchased and can be exercised only in a part of the product (eg accessories for the product).

Status of returned products

8. The refund or change of a product will not be accepted if it is shown that the product is used and will be returned to the customer under his own charge. Products must be returned (for rebates or change) in their original condition, complete and undamaged and in their original packaging (including all accessories, manuals, etc.). They must not be worn, have been altered or washed and the labels must remain on the product.

Shipping products to christianzencouture.com

9.  Should you return an item, you incur only the cost directly involved in having to ship the item(s) back to us. If the reason for returning an item lies with our Company, we take full responsibility for any shipping costs involved in the return at our expense; we will then send back the correct item at the shipping address you have indicated, via courier.

10. For any product which is returned or the requested change, the customer must include when sending a copy of proof of original purchase.

Cost of delivery for goods requested change

11. For products for which there is a quest of change, the customer will be charged the cost of the second delivery of new product obtained after the change.

Conditions for returning goods

12. To avoid any unnecessary inconvenience, we recommend that you thoroughly inspect the items you have purchased as soon as you receive them, checking the condition the purchased items are in, for signs of damage to the packaging, and for any visible indications of potential problems. Depending on the billing method you elected for your purchase and the shipping method you selected when return the item(s), we will refund you money within 7-10 business days as of the date we received the goods you are returning. 

13. Failure to comply with any of these conditions, christianzencouture.com is entitled to either (a) consider the right to change or refund was not made invalid and therefore not to accept the return or change of the product or (b) (especially in the case products are not returned intact, which have been worn or used) to accept the change or return and simultaneously to claim compensation from the customer the value of the returned product defects.

14. Once christianzencouture.com receives a request refund or product change and provided that the above conditions are observed, will credit the customer's credit card with the amount. To process the request and making credit record is usually required 7 working days. The customer will be notified once it has been fully processed the request refund / change. In the case referred above that christianzencouture.com entitled to compensation for defects of the returned products, will be entitled to offset the amount of compensation with the refund price.